About Us: At SnuggleDust Studios we have a love of quirky designs that make a statement. We love to produce colourful, bright and bold products that are all child friendly and that hopefully provide inspiration in your home. All of our products are lovingly hand finished by Snuggle People at SnuggleDust Studios. If you wish to contact the Snuggle People to say hello or provide us with comments or suggestions on our products or website then we would love to hear from you.
3 Seaforth Crescent
Tel: 01382 521567
Purchasing from SnuggleDust Studios: is easy, just browse our store and choose your products by simply selecting add to cart ensuring you have selected your variations e.g.-size, colour, vinyl finish from the drop down menus. Once you have finished shopping with us proceed to cart to pay for our items via paypal, a reliable payment method that allows you to keep your payment details safe and secure.
** Please Note - Screen colours can vary and misrepresent our colour swatch samples shown, if in doubt please request a free colour sample before you buy by e-mailing firstname.lastname@example.org with the colour sample / vinyl finish requested along with your delivery details. All of our products are specially (made to order) products and therefore are non-refundable. This does not affect your statutory rights **
Shipping and Handling: All of our wall decals are sent 1st Class signed for Delivery UK mainland and Royal Mail Airmail EU and Worldwide.
In the event of your item going missing in the post, or a late delivery we realise that this can be disappointing for yourself or the intended recipient but we follow our couriers policies.
We use Royal Mail for all of our deliveries at present and are bound by their terms & conditions. Although the majority of items are delivered the following working day they are not guaranteed to arrive the next working day.
If an item goes missing in transit, we are obliged by Royal Mail to wait the following lengths of time before pursuing any further and making a claim.
First Class and Special Delivery Inland UK - 15 Days / International Delivery - 25 Days
If after this time your item has still not arrived we will pursue a claim with Royal Mail . In the meantime we will be happy to send you out a replacement item.
Delivery Times: From receipt of order we aim to dispatch your item within 2 days, this allows our team to create your chosen product in the colours and finish of vinyl to your requirements as all of our products are (made to order) specially created for you.
UK Mainland - 3-6 working days
Europe & International - Up to 10 Working days
Tax & VAT: At present we do not add tax to our products.
Returns Policy: If your order is damaged in any way please contact SnuggleDust Studios within 7 days of receiving your order. Should you need to return any item please return in it's original packaging and send it recorded delivery to SnuggleDust Studios including a copy of the invoice and the reason for return and what action you wish us to take.
** Please note All our wall stickers decals are special order items (made to order) and therefore are non-refundable. This does not affect your statutory rights.
Your rights to return goods are protected under the EU Distance Selling Directive that can be found at http://www.legislation.gov.uk/uksi/2000/2334/contents/made